Customer care
Return & Refund Policy
Last updated: 6 August 2026
We want orders to reach you in good condition. This policy explains how to report damaged, defective, missing or incorrect products.
Reporting a problem
Contact support as soon as possible after delivery with the order number, package photographs, item photographs and an unedited opening video where available. Keep all original packaging until the case is reviewed.
Eligibility
A replacement or refund may be considered for verified damage, defect, missing item or incorrect product. Normal handmade variation, minor colour difference, damage caused after delivery or change of mind may not qualify.
Non-returnable items
Personalised products, used products, altered products, products without original packaging and items restricted for hygiene or safety reasons may be non-returnable unless supplied defective or incorrect.
Refunds
Approved refunds are initiated to the original payment method or another lawful method agreed with the customer. Bank or gateway processing time is outside our direct control.