Privacy Policy

Information we collect

We may collect your name, mobile number, email address, billing and delivery address, order details, account information, support messages, device/browser information, IP address and website interaction data. Payment card or banking credentials are processed by the payment service provider and are not intended to be stored on our server.

How information is used

• To process payments, fulfil orders and provide invoices.
• To communicate order, delivery and support updates.
• To maintain accounts, carts, wishlists and saved addresses.
• To prevent fraud, misuse and security incidents.
• To improve products, website performance and customer experience.
• To send promotional communication where permitted, with an option to opt out.

Cookies and analytics

We may use essential cookies for login, cart and checkout functions, and analytics or advertising technologies to understand website usage. Browser settings can control cookies, but disabling essential cookies may affect website functionality.

Sharing of information

Information may be shared only as reasonably necessary with payment gateways, courier partners, hosting and technology providers, professional advisers, analytics providers or government authorities where legally required. We do not sell personal information as a standalone business activity.

Data security and retention

We use reasonable administrative and technical safeguards. No internet system is completely secure. Data is retained for as long as necessary for orders, support, fraud prevention, accounting and legal compliance.

Your choices

You may request correction or deletion of eligible personal information, unsubscribe from promotional messages, or ask privacy questions by contacting us. Some records may need to be retained for legal, tax, fraud-prevention or contractual reasons.

Children

Our services are not directed to children who cannot legally enter into a purchase contract. Purchases by minors should be made with a parent or legal guardian.

Contact

Email privacy-related requests to support@heartlywishes.com.