Help centre
Frequently Asked Questions
Last updated: 6 August 2026
What does Heartly Wishes sell?+
Heartly Wishes offers Rakhi, Rakhi sets, pooja thalis, festive gifts and related celebration products.
Where do you deliver?+
We deliver to supported PIN codes across India. Delivery availability is checked using the address entered during checkout.
How long does delivery take?+
Delivery time depends on the destination, product availability and courier service. The estimate shown or communicated for an order is indicative and may change.
How can I track my order?+
Log in using the mobile number associated with the order and open the account or order section. Tracking details may also be shared when available.
Which payment methods are accepted?+
Available prepaid payment methods are shown securely by the payment gateway during checkout.
Is Cash on Delivery available?+
Cash on Delivery is not currently offered unless it is explicitly shown as an option at checkout.
Can I use a coupon code?+
Enter an eligible coupon code in the coupon section at checkout. Minimum value, customer, address, location, expiry and maximum-discount conditions may apply.
Can I cancel an order?+
Contact support immediately. Cancellation is possible only when processing or dispatch status allows it.
What should I do if an item arrives damaged or incorrect?+
Contact support promptly with your order number, an opening video where available, and clear photographs of the package and item.
Can handmade items look slightly different?+
Yes. Minor differences in colour, finish, beads, thread placement or size may occur due to handmade work and display settings.
Are decorative props included?+
Only items specifically listed in the product title or description are included. Flowers, trays and other photographic props may be for presentation only.
Can I change my delivery address?+
Contact support before dispatch. Address changes cannot be guaranteed after an order enters processing or shipping.
Do I need an account to order?+
Guest checkout may be available. Your order information can be associated with the mobile number provided so you can access it later.
How do I contact customer support?+
Email support@heartlywishes.com or use the Contact Us page.
Do you accept bulk or corporate orders?+
Yes, subject to product availability and lead time. Contact us with the quantity, destination and required date.
Is gift wrapping available?+
Gift-ready packing or add-ons may be offered for selected products when shown on the product or cart page.
Why may an order be cancelled by Heartly Wishes?+
An order may be cancelled because of stock issues, incorrect pricing, failed payment verification, suspected fraud, delivery restrictions or operational constraints.
How are refunds processed?+
Approved refunds are generally returned through the original payment method. Processing time can depend on the payment provider or bank.
How can I remove a product from my cart?+
Open the cart or quick-cart panel and use the remove or quantity controls available for that product.
Are my payment details stored by Heartly Wishes?+
Payment credentials are handled by the payment gateway. Heartly Wishes stores payment references and order status as needed, not your complete card or banking credentials.