Order changes
Cancellation Policy
Last updated: 6 August 2026
Order cancellation depends on how far an order has progressed.
Customer cancellation
Contact support immediately after ordering. A cancellation request is not guaranteed once an item has been packed, personalised, handed to a courier or otherwise entered fulfilment.
Cancellation by Heartly Wishes
We may cancel an order because of stock unavailability, pricing or catalogue error, payment failure, fraud concern, delivery restrictions or operational circumstances. Eligible payments will be refunded according to the payment provider's processing timeline.
How to request cancellation
Email support@heartlywishes.com with your order number, registered mobile number and reason for cancellation.